CRITRIOS DE EXCELNCIA FNQ PDF

ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. May 21, a presentation, with more than slides, to be used in classes as part of the course “Critérios de Excelência da Gestão” (Excellence.

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This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure and to compare this performance with that of competitors from the same economic sector.

The application of EVA as a performance metric is different from the approaches of other studies. The data acquired covered fn period of time of ten years Parametric tests were applied to test the hypothesis. The main finding indicates that the winner companies increased the value creation to the shareholders after being awarded the National Brazilian Quality Award.

Another main finding indicates that the winner companies have increased the value creation on average excelmcia the shareholders more than the companies from the same economic sector after being awarded the National Brazilian Quality Award. Note that before the awards were issued, the studied companies were not creating more value to shareholders than the companies from the same economic sector.

De forma geral, melhora a competitividade Miguel, Conforme Vokurka et al. No meio empresarial, tem-se o trabalho da empresa Serasa em parceria com o FNQ, feito em Utilizaram-se os seguintes indicadores de qualidade: As medidas de desempenho sxcelncia foram: Isso remete para a necessidade de desenvolvimento de mais pesquisas para ajudar elucidar tal impacto.

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Quando isso acontece, a empresa criou valor para os seus acionistas. Segundo Martelanc et al.

Manual FNQ CriteriosExcelencia

Contudo, esse autor recomenda cautela no uso. De acordo com Richardsonp.

Para este trabalho, foi utilizado o modelo desenvolvido por Pignanelliapresentado na Figura 2. Adaptado de Pignanelli, Dessa forma, o ano de reconhecimento exclencia identificado como o ano 0.

Pignanelli considera em seu trabalho empresas vencedoras e finalistas do PNQ. Cririos entanto, nesta pesquisa foram consideradas somente as empresas vencedoras do PNQ. Por outro lado, os resultados negativos apontam que a empresa vencedora possui um EVA menor do que os seus pares. No Brasil, existem poucos estudos sobre o tema.

Value creation in winning companies PNQ: an analysis using EVA

No entanto, elas apresentam fragilidades que podem comprometer os resultados das pesquisas. Recuperado em 15 outubro dede http: National quality and business excellence crirtios Relationship between innovativeness, quality, growth, profitability, and market value.

Strategic Management Journal, 26 6 Quality awards and performance: The TQM Journal, 22 5 Total quality management implementation and competitive advantage: Academy of Management Journal, 44 1 Recuperado em 4 de outubro dede http: How the Baldrige Award really works.

Harvard Business Review, 69 6 Foundations of economic value added 2.

Quality Management Journal, 15 3 Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards.

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Management Science, 43 9 Nine approaches to organizational excellence. Journal of Organizational Excellence, 21 1 A comparative analysis and review of national quality awards in Europe. The TQM Magazine, 19 5 A comparison of quality and escelncia excellence programs in the world. O charme do EVA como medida de desempenho.

excelnciq Meta-analysis of the relationship between quality management practices and firm performance — implications for quality management theory development. Journal of Operations Management, 24 6 National Institute of Standards and Technology.

Criteria for performance excellence. Gerando valor para o acionista. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: Journal of Operations Management, 25 1 Em busca do valor: A comparative study of 16 national quality awards. Excelncix TQM Magazine, 14 3 Comparative analysis of national and regional quality awards.

FNQ – Management Excellence Model ®

Quality Progress, 33 8 An empirical investigation of the Malcolm Baldrige national quality award causal model. Decision Sciences, 31 2 Journal of Operations Management, 22 3 Services on Demand Journal.

Abstract This paper aims to analyze the value creation by National Brazilian Quality Exfelncia winners using Economic Value Added EVA as the performance measure and to compare this performance with that of competitors from the same economic sector.

De acordo com Assaf Netop. How to cite this article.