Title: POSLOVNA IZVRSNOST U REPUBLICI HRVATSKOJ, Author: , Name: POSLOVNA IZVRSNOST U REPUBLICI HRVATSKOJ, Length: Udruženje za menadžment kvalitetom i poslovnu izvrsnost Srbije u svom pismu podržava aktivnost udruženja na promovisanju kvaliteta i poslovne izvrsnosti. Upravljanje potpunom kvalitetom i poslovna izvrsnost u hotelskoj industriji Hrvatske. Doctoral Disseration. Rijeka, Croatia: Sveučilište u Rijeci. Vujić, V., Črnjar.

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Poslovna izvrsnost – EFZG – Ekonomski fakultet Zagreb

This work is a result of research conducted between May and March and study level of Business Excellence in the Serbian small and medium enterprises. This dissertation analyses elements and importance of business excellence model, as well as its presence in small and medium enterprises in Serbia.

This concept significantly relies on overall quality management; kvliteta, nonetheless, comprises business excellence models aiming at concretisation and operationalization of the concept itself. Since there are a number of quality awards within the business excellence, criteria for these quality awards are presented Deming Prize, Malcolm Baldrige, Australian, European Quality Award and Serbian Quality Award.


Implementation of European business excellence model for improving competitiveness of small and medium size enterprises.

The business excellence model may efficiently be combined with modern management techniques and concepts supporting enterprise performances enhancement. The results of practical research represent a significant source of information and establish a basis for solving problems in the process of managing small and medium enterprises in Serbia.

Metadata Show full item record. A comprehensive, integrated enterprise economy quality management concept is the last instance of quality management kvalitetz evolutionary process, known as business excellence concept.

The dissertation contributes to the elucidation of European Business Excellence Model to the practitioners and greater representation of this model in domestic enterprises.

The business excellence model comprises certain criteria on the basis of which management of an enterprise may conduct a self-evaluation. JavaScript is disabled for your browser. These models are the cornerstone for evaluation of an enterprise, on the basis of which one may identify business advantages and disadvantages.

  IEC 60296 PDF

The theoretical framework of the presented model points out its significance, for competitiveness improvement.

Some features of this site may not work without it. They are also basis for business excellence evaluation in the quality award process.